Thank you for choosing 21st Century Sound & Security for your car audio, remote starter, and vehicle customization needs. This Shipping Policy outlines our procedures for shipping products purchased through our website, 21stcenturysound.com.
All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping charges for your order will be calculated and displayed at checkout. We offer several shipping options to meet your needs:
|
Shipping Method |
Estimated Delivery Time |
Cost |
|
Standard Shipping |
5-7 Business Days |
Calculated at checkout |
|
Expedited Shipping |
2-3 Business Days |
Calculated at checkout |
|
Local Pickup |
N/A |
Free |
Please note: Delivery times are estimates and may vary due to carrier delays or other unforeseen circumstances. We are not responsible for delays caused by shipping carriers.
You can skip the shipping fees with free local pickup at our Pittsburgh location:
21st Century Sound & Security 3359 Babcock Blvd Pittsburgh, PA 15237
After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1-2 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are:
•Monday - Thursday: 10:00 AM - 6:00 PM
•Friday: 9:00 AM - 4:00 PM
Please have your order confirmation email with you when you come.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will look into it for you.
We do not ship to P.O. boxes. Please provide a physical address for delivery.
We do not offer international shipping at this time.
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
For more details, please see our Returns & Refunds Policy.
If you have any further questions, please don't hesitate to contact us at:
•Phone: 412-364-2123
•Email: [email protected]
•Address: 3359 Babcock Blvd, Pittsburgh, PA 15237
